Providing sellers with category-specific policies would be a major shift away from eBay’s “one size fits all” approach to which sellers must currently adhere. var m3_u = (location.protocol=='https:'? Returns is an example of an area where sellers have requested greater flexibility in the policies they can offer in their listings, especially in categories such as clothing that have high rates of returns and returns-fraud, and collectibles categories where returns pose greater difficulties as well as different buyer expectations. But he said the retail standard when buying collectibles, one-of-a-kind comics, or a closeout/final sale “is totally different,” and “we need to recognize the same on eBay.”, Sweetnam also said he wants more interaction between eBay employees and sellers. Just kidding of course -- but someone like yourself who sells high ticket … if (!document.MAX_used) document.MAX_used = ','; We will deduct fees, expenses, and charges, resulting from refunds, claims or … Somebody returns something they keep the fees and then sell you an overpriced shipping label too. '&charset='+document.charset : (document.characterSet ? We need to move from “what is THE retail standard” to “what is the customer expectation in THIS category/condition.””, And in another post, he said eBay should provide shoppers who are buying a brand new TV with a “retail store experience,” where customers fully expect returns. The seller also questioned eBay's method of determining the cost of the shipping label by using the weight and dimensions of the package: buyers ship back furniture in different boxes for various reasons, including cases where they assembled a piece that the seller had sent disassembled. Where an item is being returned because it is faulty or doesn't match the listing description, the seller is responsible for return postage costs. After repeated prompts about the new MBG policy, including the nice new (totally useless 'cause it doesn't go anywhere) banner on my summary page, I decided to add some specific details to my returns policy to avoid ambiguity. eBay is constantly moving towards structured data, meaning they present listings in a more organized manner in order to eliminate some of the chaos and inconsistency you often see in listings due to the freedom eBay provides by allowing html. In September, I ordered a four-piece set of 6-inch Pokeon plus figures. Listing policies . Addressing Additional Concerns from SellersSweetnam responded to a number of questions from sellers on various topics in the Ask Me Anything session, some of which we covered in the following blog posts: Sweetnam did not respond to all of the questions sellers asked; most notably, he skipped questions about eBay search; Google search visibility, and glitches. All Questions . Learn more about the item condition policy. They arrived quickly and my grandson loved them so much, he took them home with him. A clear return policy can reassure buyers . Copyright © 1999-2021 Steiner Associates, LLC. The information came in a post by Sweetnam on an “Ask Me Anything” (AMA) board on the discussion forums on December 22, 2019. Follow these steps to get your refund. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); eBay released the Spring Seller Update on February 26, 2020 and announced changes to its User Agreement that take effect on March 27, 2020 for existing users. if (document.context) document.write ("&context=" + escape(document.context)); I’ve often come across items where the shipping fees cost more than the goods. Included in this spring update are crucial changes to seller […] “Sellers are buyers, and if we aren’t selling, we aren’t buying. eBay sellers asked some tough questions in December’s Ask Me Anything feature on the discussion boards. Sellers are also discussing the new policy on a. On my ebay auction is only hobby goods that are low risk on returns. If the reason for a return is "Item not as described" or if you offer free returns within your return policy, the buyer is immediately issued with a return … If you do not agree with the new default, you can change your returns policy options to one of the new policies. 0 Replies. document.write ("-->, Beginning September 14, eBay will automate the returns and refunds processes for sellers actively enrolled in Managed Payments in order to "align the seller experience across the eBay platform.". eBay Exec Says Changes to Seller Policies Coming in 2020, Sellers Choice 2020: Your Chance to Rate the Marketplaces, Online Selling Trends 2020: Merchants Seek Greater Visibility, Amazon Buys 11 New Airplanes to Support ‘Growing Customer Base’, Cha-ching! If you mark your items no returns then there are no returns. ... A new policy which eBay claims has resulted in increased sales conversions, ... November 2020. Fine we have no issue with that. This is so typically ebay it will not surprise most With the new returns policy coming in this autumn sellers will have to offer a 14 day returns policy. Get the item you ordered or your money back—guaranteed. document.write (document.charset ? If the reason for a return is "Item not as described" or if you offer free returns within your return policy, the buyer is immediately issued with a return … document.write ("'><\/scr"+"ipt>"); '':'/new_ad_server/www/delivery/ajs.php'); Maybe send a big guy named Vinny to the buyers house and do a little attitude adjustment? ,